Success Stories

Kidwell attains Cisco Small and Medium-size Business Specialization

Industry analysts agree that today's small and medium-sized business (SMB) partners face a changing competitive landscape. Customers expect their SMB partners to stay current on technology in their fast-moving market.

The SMB Specialization is the first Cisco Partner Specialization that addresses high-level skills required to successfully design and deploy Cisco SMB (fewer than 250 employees) solutions. The SMB Specialization gives Kidwell the skills to identify customers' routing, switching, security, and wireless network needs and recommend and implement proven solutions.

The SMB Specialization reflects our technology and business expertise specific to the SMB market and enables Kidwell to build customer satisfaction and loyalty.

Kidwell achieves Customer Satisfaction score above 95% - Ranks in top 8% of ShoreTel partners

08 13 2009

Kidwell continues to achieve high customer satisfaction scores with world class system design, installation, and post sales customer care. 

With a service satisfaction score above 95 percent; Kidwell has received recognition from ShoreTel - the leader in IP telephony. 

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Customer Satisfaction Recognition

Kidwell achieves Certified Orange in ShoreTel's Champion Partner Program

ShoreTel has many partner levels of which Certified Orange is at the top.  Certified Orange Partners are top tier resellers focused on selling, installing, and supporting ShoreTel IP Unified Communications systems nationally and globally, while maintaining world-class customer satisfaction (CSAT) levels.  Kidwell most recently attained this certification which will allow us to better serve our customers.